How Netrafy integrates with Shopify.
Discover the seamless pipeline connecting your online customers, call-center agents, and backend order management engine.
1. Real-time Ingestion
When a customer submits an order (COD or Prepaid) on your Shopify storefront, a webhook trigger instantly sends the payload directly to our secure API queue within 2 seconds.
2. Queue & Allocation
Our backend allocator engine maps store parameters and routes the order to the active calling queue of your logged-in agents using smart round-robin or load-balancing logic.
3. Telecaller Verification
Calling agents pick up assigned orders inside their bento dashboard, contact the customer to verify details (delivery coordinates, cash availability), and update notes.
4. Fulfillment Confirm
Once verified, the order status changes to Confirmed/Dispatched, immediately pushing the update back to Shopify and triggering packaging and shipping.
Order Status Mapping System
We employ a simple, text-aligned status mapping classification that updates Shopify store records. This ensures agents understand priority instantly.
Secure Ingestion Webhook Standard
All webhooks transmitted from Shopify stores are verified using an HMAC-SHA256 signature calculated from your API secret. Requests with bad signatures are instantly blocked.
See the Platform in Action
Connect your store, sync your historical catalog, and verify incoming webhooks within minutes.